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Terms of Service

Terms of Service

Hron One Group's terms of service apply to all content, domains, and clients with the Hron One Group network.

Ordering

Please read the following Terms Of Service agreement before proceeding, then continue ordering. These policies are designed to protect the best interests of our customers as a whole. Hron One Group's policy is to act as a neutral provider of access to the global Internet. We reserve the right to suspend or cancel a customer's access to any or all services provided by us if it is decided that the account has been inappropriately used.

All shared hosting services are intended for the end-user only and may not be subleased, sold or given to third parties. Any products and services to be provided to Client will be at a professional level of quality conforming to generally accepted industry standards and in compliance in all material respect with all applicable laws and regulations. Except as otherwise expressly provided in this agreement, Hron One Group does not make and hereby disclaims any and all other warranties, expressed or implied including any and all warranties of merchantability or fitness for a particular purpose. Clients are responsible for frequently backing up their files on our system. Hron One Group cannot be held responsible for the deletion of users' files, whether intentional or unintentional.

Authorization of Charges

Hron One Group will bill for services rendered which are due within seven (7) days. Client authorizes Hron One Group to charge credit card supplied by Client if stored within our billing system. Paypal or check/money orders are also accepted if Client chooses not to store a credit card. Hron One Group may discontinue service for failure to make payment for initial fees or any re-occurring fees thereafter. Hron One Group reserves the right to refuse, suspend, or cancel service pending receipt of a valid payment.

Content Restrictions

All services provided by Hron One Group may be used for lawful purposes only. Hron One Group is located in Slovakia (EU) and have servers in the United States as the basis for lawful purposes. Transmission, storage, or presentation of any information, data, or material in violation of any Slovak, EU, United States federal, state, or local law is strictly prohibited. This includes but is not limited to copyrighted or trademarked material and material protected by trade secret. Warez Policy: Actual files, including but not limited to pirated software, hacker programs, cracks, and MP3 files, are strictly prohibited from being stored on any Hron One Group servers.

Examples of unacceptable content include, but are not limited to the following:

  • Sites violating copyright which may include archives of music, movies or other video content. Users must own the copyright or be licensed to display the material. Fair use is considered.
  • Unregistered investment websites which may include stock trading or crypto investments.
  • Banking websites are prohibited without prior verification and a contract. A bank website is defined as a website which may offer deposits or loans or other banking services
  • Unlicensed money transfer agents are prohibited.
  • Unlicensed tv re-broadcasting sites are prohibited.
  • Unlicensed firearm sales are prohibited. 
  • Unlicensed pharmaceutical and/or drug sales are prohibited. 
  • Adult content and/or sexually explicit material is not permitted.
  • Any type of revenge porn, gore or content that appears to be underage, including cartoons or animation, is not permitted on any services at Hron One Group.
  • Phishing and sites considered scam websites are not permitted.
  • IRC and camfrog servers are prohibited due to dos attacks.

Hron One Group reserves the right to disable any material from Client's web space that is reasonably deemed unacceptable, illegal or has a DMCA take down notice. Hron One Group may suspend service due to unresolved DMCA complaints. Be aware the DMCA requires the material to be disabled and be enabled only after a counter claim. Hron One Group is the sole arbiter as to what constitutes a violation of the above provisions.

Hosting Application Restrictions

Please be aware that it is not permitted to run CPU mining programs. The Client is allowed to freely install CGI/PHP applications; however, Hron One Group reserves the right to disable any application that unreasonably affects or interferes with normal server operations. Said situation is highly unlikely. Some scripts and sites are not allowed hosting: *Tube / YouTube clone sites, adult content, file archives, email archives, mirror sites, image and file upload sites. No single hosting account is permitted to use more than 20% of the server resources at a time. A single hosting slice is limited to 50,000 inodes at any given time. E-mail such as junk mail should be permanently deleted. Hron One Group may impose storage fees of 1 euro per GB for accounts that are using an unreasonable amount of resources on hosting package.

Anti-Spam Policy

Hron One Group servers may not be the source or intermediary involved in the transmission of Spam, Spamware and other Spam Software or misuse of SMTP. Client's domain or IP may not be referenced as originator or intermediary in any of the above. Port 25 is restricted on services including port 25 and must be requested to be opened with a manual review.

Hron One Group considers Spam to be any mass unsolicited message in the mediums of newsgroups and e-mail, or actions generating abuse complaints.

Hron One Group follows best practices and follows generally accepted SMTP and abuse policies. Emails are expected to have a low bounce and complaint ratio. Restrictions on email may include but are not limited to: bulk email, affiliate emails on behalf of other companies, cold-emailing, single opt in, or opt out only , email to sms gateway, casino/gambling related, warm up or pharmaceutical/supplement are restricted from email services. Emails that generate complaints, including feedback loop complaints may be suspended to protect the ip reputation of the network.

Hron One Group IP blocks may not be used for IP rotation while sending emails. Hron One Group may, through feedback loop monitoring, block SMTP traffic on a server found to be sending email through multiple IP addresses. Failure to respond to SPAM complaints will result in a block against SMTP traffic and may result in account termination. Further mailing list policies are included in the Email / Mailing List Policy.

Server Abuse

Any attempt to undermine or cause harm to a Hron One Group server or another Hron One Group Client is strictly prohibited.

Any attempt to undermine any Hron One Group web site or a web site of another Hron One Group Client is strictly prohibited and may result in immediate termination of services rendered by Hron One Group without refund. Hron One Group is the sole arbiter as to what constitutes a violation of the above provisions. A fine of two-hundred (250) EUR may be implemented for intentional server abuse.

Indemnification

Client agrees that it will defend, indemnify, and hold harmless Hron One Group from any and all demands, fines, liabilities, losses, costs, claims, and expenses, including attorney's fees, asserted against Hron One Group, its employees, officers, agents, and directors that may arise or result from any service provided or performed, or agreed to be performed, or any product sold by Client, its employees, officers, agents, and directors.

The Client agrees that it will defend, indemnify, and hold harmless Hron One Group against any liabilities, including but not limited to, those arising out of (1) any injury to person or property caused by any product sold or service rendered or otherwise distributed in connection with Hron One Group's servers; (2) any material supplied by the Client infringing upon or allegedly infringing upon the proprietary rights of a third party; (3) copyright infringement; and (4) any defective products sold to the Client's customer from Hron One Group's servers.

Hron One Group assumes no liability of the Client for failure to follow this Agreement and any results caused by the acts, omissions or negligence of the Client, sub-contractor or an agent of Client or an employee of anyone to them, including, but not limited to, claims of third parties arising out of or resulting from or in connection with the Client's products, messages, programs, caller contracts, promotions, advertising, infringement or any claim for libel or slander or violation of copyright, trademark or other intellectual property rights. Any attempt to undermine any Hron One Group web site or a web site of another Hron One Group Client is strictly prohibited and may result in immediate termination of services rendered by Hron One Group without refund. Hron One Group is the sole arbiter as to what constitutes a violation of the above provisions. A fine of two-hundred (250) EUR may be implemented for intentional server abuse.

Disclaimer

Hron One Group will not be held responsible for any damages you or your business may suffer. Hron One Group makes no warranties of any kind, expressed or implied, for services rendered. Hron One Group disclaims any warranty or merchantability or fitness for a particular purpose. Hron One Group assumes no liability for disruptions or improper operation of its equipment or software for any reason, including, but not limited to, vandalism, theft, phone service outages, Internet disruptions, human error, extreme or severe weather conditions or any other causes in the nature of "Acts of God" or force majeure. Hron One Group will not be responsible for consequential damages or punitive or exemplary damages under any circumstances. In no case will Client be entitled to recover damages from Hron One Group.

Term

The term of this Agreement will continue until a notice of cancelation by Hron One Group or Client is given, or until terminated under other provisions of this Agreement. Hron One Group reserves the right to terminate this Agreement with cause upon notification to the Client. Hron One Group may further terminate this Agreement immediately without notice at any time the Client breaches any part of this Agreement, or if any program or facility used by Hron One Group to implement this Agreement is disrupted or terminated for any reason.

Refunds

Refunds are only applicable to Web Hosting Accounts. Client may request Hron One Group refunds money within 30 days after sign up has taken place. Client will be refunded the full amount they have paid. If 30 days have passed, Client may cancel the service, however, Client forfeits money paid to Hron One Group. Client may cancel an account with Hron One Group and be removed from billing, thereby stopping all future charges.

Presumption of Agreement

By signing up with Hron One Group, be it using Hron One Group's online sign-up form or contacting in any way an employee, officer, agent, and director with the request for Hron One Group to provide Client services, Client (1) authorizes Hron One Group to take the actions necessary in order to setup Client's account, including charging a credit card, if applicable, supplied by Client at the time of sign up; and (2) agrees to each and every provision outlined in this Agreement and shall hold to said Agreement in the court of law.

These policies may be modified or changed by Hron One Group. Hron One Group will inform client of any major policy changes.

Default

In the event Client defaults in any provision or fails to perform under this Agreement, Hron One Group will be entitled to damages, costs, and attorney's fees from the Client.

IMPORTANT AUTOMATIC RENEWAL AND SUBSCRIPTION-BASED PRODUCTS

All services that you purchase are offered and purchased on automatic renewal. Except for reasons described below in this section, automatic renewal automatically renews the applicable Service upon expiration of the then-current term for a renewal period equal in time to the most recent service period (Except for domain names which may renew for the original service period). Hron One Group will automatically renew the applicable service when it comes up for renewal and will take payment from the payment method associated with the Service(s) in your account. If you do not wish for any service to automatically renew, you may elect to cancel renewal, in which case, your Services will terminate upon expiration of the then-current term, unless you manually renew your services before that date. In other words, should you elect to cancel your product and fail to manually renew your Services before they expire, you may experience an interruption or loss of Services, and Hron One Group shall not be liable to you or any third party regarding the same. You can cancel anytime by accessing my.hron.one, selecting the active service you wish to cancel and click on the cancel service link, emailing us at [email protected] or calling +421 904 596 594. Services must be canceled at least (3) three days before the automatic renewal period, or they will be canceled after the next renewal period.

If for any reason Hron One Group is unable to charge your Payment Method for the full amount owed, or if Hron One Group receives notification of a chargeback, reversal, payment dispute, or is charged a penalty for any fee it previously charged to your Payment Method, you agree that Hron One Group may pursue all available lawful remedies in order to obtain payment, including but not limited to, immediate cancelation, without notice to you, of any domain names or Services registered or renewed on your behalf. Hron One Group also reserves the right to charge you reasonable "administrative" fees" for (i) tasks Hron One Group may perform outside the normal scope of its Services, (ii) additional time and/or costs Hron One Group may incur in providing its Services, and/or (iii) your noncompliance with this Agreement (as determined by Hron One Group in its sole and absolute discretion). Typical administrative or processing fee scenarios include, but are not limited to (i) customer service issues that require additional personal time or attention; (ii) UDRP actions(s) in connection with your domain name(s) and/or disputes that require accounting or legal services, whether performed by Hron One Group staff or by outside firms retained by Hron One Group; (iii) recouping any and all costs and fees, including the cost of Services, incurred by Hron One Group as the results of chargebacks or other payment disputes brought by you, your bank or Payment Method processor. These administrative fees or processing fees will be billed to the Payment Method you have on file with Hron One Group. Hron One Group may offer product-level pricing in various currencies. The transaction will be processed in the selected currency and the pricing displayed during the checkout process will be the actual amount submitted for payment. For certain Payment Methods, the issuer of your Payment Method may charge you a foreign transaction fee or other charges, which may be added to the final amount that appears on your bank statement or post as a separate amount. Please check with the issuer of your Payment Method for details. In addition, regardless of the selected currency, you acknowledge and agree that you may be charged Value Added Tax ("VAT"), Goods and Services Tax ("GST"), or other localized fees and/or taxes, based on your bank and/or the country indicated in your billing address section.

Invalid or Non-enforceable Provisions

The invalidity or non-enforceability of any provision of this Agreement, as so determined by a court of competent jurisdiction, will not affect the other provisions hereof, and in any such occasion, this Agreement will be construed in all respects as if such invalid or non-enforceable provision were omitted. This agreement constitutes the entire agreement between the parties hereto.

Choice of Law / Venue

This Agreement will be construed and enforced in accordance with the laws of Slovak Republic and EU, and the venue for any action, dispute or proceeding with respect to this Agreement will be in Slovakia.

ARBITRATION AND CLASS ACTION WAIVER

ALL CLAIMS OR DISPUTES IN ANY WAY RELATING TO OUR RELATIONSHIP WITH YOU SHALL BE RESOLVED BY BINDING INDIVIDUAL ARBITRATION RATHER THAN IN COURT, THERE IS NO JUDGE OR JURY IN ARBITRATION, AND COURT REVIEW OF AN ARBITRATION AWARD IS LIMITED.

WE EACH AGREE THAT CLAIMS OR DISPUTES IN ANY WAY RELATING TO OUR RELATIONSHIP WITH YOU SHALL BE RESOLVED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, COLLECTIVE, CONSOLIDATED OR REPRESENTATIVE ACTION, ARBITRATION OR OTHER SIMILAR PROCESS AND EXPRESSLY WAIVE ANY RIGHT TO HAVE A CLAIM DETERMINED OR RESOLVED ON A CLASS, COLLECTIVE, CONSOLIDATED OR REPRESENTATIVE BASIS. IF FOR ANY REASON THE PROVISIONS OF THE PRECEDING SENTENCE ARE HELD TO BE INVALID OR UNENFORCEABLE IN A CASE IN WHICH CLASS, COLLECTIVE, CONSOLIDATED OR REPRESENTATIVE CLAIMS HAVE BEEN ASSERTED, THE PROVISIONS OF THIS SECTION REQUIRING BINDING ARBITRATION SHALL LIKEWISE BE UNENFORCEABLE AND NULL AND VOID. IF FOR ANY REASON A CLAIM PROCEEDS IN COURT RATHER THAN IN ARBITRATION, WE EACH WAIVE ANY RIGHT TO A JURY TRIAL AND AGREE THAT SUCH CLAIM SHALL BE BROUGHT ONLY IN A COURT OF COMPETENT JURISDICTION IN BRATISLAVA, SLOVAKIA. YOU HEREBY SUBMIT TO THE PERSONAL JURISDICTION AND VENUE OF SUCH COURTS AND WAIVE ANY OBJECTION ON THE GROUNDS OF VENUE, FORUM NON-CONVENIENS OR ANY SIMILAR GROUNDS WITH RESPECT TO ANY SUCH CLAIM.

Notwithstanding anything to the contrary, we may each may seek injunctive relief and any other equitable remedies from any court of competent jurisdiction to protect our intellectual property rights, whether in aid of, pending or independently of the resolution of any dispute pursuant to the arbitration procedures set forth in this Section.

If we implement any material change to this Section, such change shall not apply to any Claim for which you provided written notice to us before the implementation of the change.

Domain Agreement

Hron One Group may provide top-level domains at discounted prices with the purchase of a new webhosting package. The promotional pricing is subject to change upon the annual renewal of the purchased domain. Should the customer decide to switch hosting providers, the client agrees to pay the yearly fee listed on the Hron One Group website for domain name registration. Please note that domains automatically renew therefore if you wish not to renew your domain we ask that you cancel it prior to its annual renewal. 

Email / Mailing List Policy

Hosting accounts which are used for mailing only are disallowed on Hron One Group's network. Hron One Group's network is monitored through multiple feedback loops and may terminate, without prior warning, a server that has a high complaint ratio including servers that may be CAN-SPAM compliant. Running a single opt-in, opt-out only, or any other non-double opt-in mailing list will result in server termination.

  • Mailing lists must be double opt-in lists.
  • Messages must have clear removal instructions and valid headers.
  • Removal requests must be completed within 24 hours.
  • Messages must include a one click unsubscribe.
  • Excessive complaints, including feedback loop complaints, may result in account termination.
  • Hron One Group reserves the right to charge 250EUR fee for IPs which are blacklisted due to failing to adhere to Hron One Group policies.
  • Operating an account on behalf of, or in connection with, or reselling any service to, persons or firms listed in the Spamhaus Register of Known Spam Operations (ROKSO) database at: https://www.spamhaus.org will result in immediate account termination.

Abuse Complaints

All abuse complaints must be responded to no later than 48 hours after the complaint is made. Failure to reply may result in account termination. Hron One Group reserves the right to remove files that do not adhere to our terms of service, local, state, or federal laws.